In short
- We never sell your personal data.
- We collect only what is needed to run the service.
- You can ask to see, correct, or delete your data at any time.
1. Who We Are and Scope
We are Viro Software, a software company in Kirkuk, Iraq, providing websites, applications, and digital systems. This policy covers our website and the apps we publish ourselves. Apps we build for clients and publish under their name may have their own policy from the owning organization.
2. Information We May Collect
- Information you give us directly, such as your name, phone number, email address, and the content of your message when you contact us.
- Account information inside apps that require sign-in, such as your name, sign-in method, and profile.
- Files, images, or data you upload inside an app when that feature is available.
- Basic technical information such as device type, operating system, IP address, and crash and performance logs, to improve and protect the service.
- Device permissions such as camera, storage, notifications, or location. We ask only when a specific feature needs them, and you can turn them off in your device settings.
3. How We Use Information
- To run the app or website and deliver the service you asked for.
- To improve performance and user experience and to provide technical support.
- To reply to you about services, requests, or technical issues.
- To protect our systems and prevent unauthorized or fraudulent use.
4. Our Website and Cookies
The website uses no advertising trackers and no visitor behavior analytics. The only thing stored on your device is your language preference. The site is served from Google's Firebase Hosting and loads its fonts from Google Fonts, so your IP address may reach those services when a page opens, as with any site that uses them. When you tap the WhatsApp button you move to WhatsApp, and your chat there is governed by its own policy.
5. Data Sharing
We do not sell or rent personal information. We may share it only with trusted technical service providers, as far as needed to run the service, such as hosting, databases, storage, and notifications, or when the law requires it.
6. Storage, Retention and Protection
Data is stored on the servers of cloud providers such as Google and Firebase, which may be located outside Iraq. We keep data for as long as needed to provide the service or meet legal requirements, then delete it. We apply suitable technical and organizational measures to protect it from unauthorized access, alteration, or loss, though no method of transmission or storage is completely secure.
7. Children's Privacy
Our services are not directed to children below the age set by local law unless a specific app says otherwise. If we learn that data was collected from a child without proper legal consent, we will delete it.
8. External Links and Services
Our website or apps may link to or use third-party services such as Google Play, the App Store, Google services, Firebase, and WhatsApp. Your use of them is governed by their own privacy policies.
9. Your Rights and Data Deletion
You may ask to access, correct, or delete your data, or to delete your account in any of our apps. Contact us on WhatsApp or by phone with the app name and the account concerned. We will verify the request is yours and carry it out within 30 days.
10. Changes to This Policy
We may update this policy from time to time. Any update is published on this page with a new revision date at the top.
11. Contact Us
For any privacy or data question, you can reach us via:
- Phone or WhatsApp: +964 782 710 8877
- Website: https://virosoftware.web.app